Privacy Notice

Website Terms of Use

You agree that by accessing or using this website you agree to be bound by the terms of use set forth below and by all posted guidelines or rules which may be posted from time to time (collectively “Terms of Use”). If you do not agree to these Terms of Use, you should not access or use this website. We reserve the right to change the Terms of Use at any time. If we do so, we will post the date of the last revision of these Terms of Use at the top and bottom of this page.

Tridium Copyright Notice

Tridium Inc., a Delaware Corporation (“Tridium”) authorizes you to copy documents published by Tridium on the World Wide Web for personal or non-commercial use only, provided any copy of these documents that you make shall retain all copyright and other proprietary notices contained herein. Except as expressly provided, nothing contained in this paragraph shall be construed as conferring any license or right under any Tridium copyright. No materials available on the Tridium website may be stored, transmitted by any means (including but not limited to electronic, mechanical, scanning, photocopying or recording) without prior written permission of Tridium.

Trademarks and Intellectual Property Disclaimer

Tridium, the Tridium logo, and all product names appearing on our websites are among the trademarks and/or service marks owned by Tridium, or its subsidiaries or affiliates, and no trademark or service mark or other license is granted in connection with the materials contained on any Tridium website.

Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license to any patent, trademark or other intellectual property right of Tridium or any third party. Tridium makes no representations or warranties that any use of the information contained on this website will not infringe any such patent, trademark or other intellectual property right of Tridium or any third party.

General Legal

Should you view the Tridium website and respond with information (excluding personal information disclosed on non-public areas of the site, which is addressed under the Internet Privacy Policy) including questions, comments or suggestions regarding the content of the Tridium website, such information shall be deemed to be non-confidential and Tridium shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Tridium shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing and marketing products incorporating such information.


Under no circumstances will Tridium be liable to any person or business entity for any direct, indirect, special, incidental, consequential or other damages based on any use of this website or any other website to which the Tridium website is linked, including, without limitation, any lost profits, business interruption, or loss of programs or information, even if Tridium has been specifically advised of the possibility of such damages.

We may, in our sole discretion, terminate or suspend your access to all or any part of this site if we believe that you have violated any of these Terms of Use, or that you have conducted any fraudulent, abusive or offensive activity by means of any public area of this site. We shall have no liability to you or any other party for any claim or damage arising as a result of such termination.



Tridium is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our websites. It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our websites, you are consenting to the information collection and use practices described in this privacy statement.

Our collection of information
Information collected directly from you.

Generally, you can visit Tridium’s websites without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. The personal information we collect may include:

  • contact details, such as your name, title, company/organization name, e-mail address, telephone and fax numbers, and physical address;
  • information about your company, and job function;
  • your e-mail marketing preferences;
  • financial information (including credit card or account information);
  • information such as your nationality and country of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies;
  • information used to customize and facilitate your use of our websites, including login and technical information;
  • inquiries about and orders for our products and services;
  • information that assists us in identifying the products and services that best meet your requirements;
  • event registration information; and
  • feedback from you about our websites and our products and services generally.

  • You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction.

    Information collected automatically.

    Tridium does not generally collect any personal information from users browsing the public areas of its website. We may, however, collect information about your visit to our sites, including what pages you view, the number of bytes transferred, the links you click, the materials you access, and other actions taken within Tridium’s sites. On sites that you enter with a user ID, we may connect this information with your identity to determine your potential interests in our products and services. We also collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the site, and the website from which YOU linked to our site. We do not link this information to your identity. If we send you e-mail, such as through a listserver or electronic newsletter, Tridium may collect information concerning what you do with the e-mail, including such information as date and time of opening and use of links.

    Our use of information
    Services and Transactions.

    We use your personal information to deliver services or carry out transactions you have requested, such as providing information on Tridium products, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, facilitating use of our websites, and so forth. In order to offer you a more consistent experience in your interactions with Tridium, information collected by our websites may be combined with information we collect by other means.

    Website improvement.

    We may use your personal information to improve our websites and related Tridium products or services, or to make our websites easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our websites to your particular preference or interests.


    With your permission, we may use your personal information gathered via our websites to inform you of products or services available from Tridium. When collecting information that might be used to contact you about our products and services, we will always give you the opportunity to opt-out of receiving such communications. Moreover, each e-mail communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list within 10 business days.

    Disclosure in Public Areas.

    You should also be aware that when any personal information, or any other information or statement voluntarily made or disclosed by you in a chat room or other discussion forum or any other public area of this site, it can be collected and used by third parties and may result in unsolicited message from third parties. Such activities are beyond our control and this policy does not apply to such information. If you do not want any comments you make or information you provide to be viewed by third parties, do not submit such information in any public area of this website.

    Our use of cookies and web beacons.

    Cookies are small files that websites save to your hard disk or to your browser’s memory. We may use them to track the number of times you have visited the site, to track the number of visitors to the site, to determine and analyze visitors’ use of our sites (including the effectiveness of online advertising), to store information that you provide such as your preferences, and to store technical information useful for your interactions with our websites. We may use session cookies (cookies that are deleted when your browser session ends) to store your user ID, elements of your user profile, to facilitate your movement around our websites (particularly in connection with information searches and order placement) and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not he able to fully experience the features of Tridium’s websites or other websites that you visit. Our sites also may contain electronic images known as web beacons - sometimes called single-pixel gifs - that allow us to count the number of users who have visited those pages. We may include web beacons in promotional e-mail messages or Newsletters in order to determine whether messages have been opened and acted upon.

    Disclosure of your personal information.

    Except as described below, personal information you provide to Tridium through our websites will not be shared outside of Tridium and its controlled subsidiaries and affiliates without your permission.

    Disclosure to service providers.

    Tridium contracts with other companies to provide services on our behalf such as hosting websites, sending out information, processing transactions and analyzing our websites. We provide these companies with only those elements of your personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.

    Disclosure to distributors.

    In responding to a request made by you, we may share your personal information with companies that distribute our products. In those cases, we provide these companies with only those elements of your personal information they need to respond to your request, and these companies and their employees are prohibited from using that personal information for any other purpose.

    Disclosure in connection with transactions.

    In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfillment.

    Disclosure in connection with acquisitions or divestitures.

    Circumstances may arise where for strategic or other business reasons Tridium decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers or receiving it from sellers. It is Tridium’s practice to seek appropriate protection for information in these types of transactions.

    Disclosure for other reasons.

    We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.

    Tridium’s Practices.

    Tridium is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For sites to which you login, it is your responsibility to ensure the security of your password and not to reveal this information to others. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we may verify your identity by means of an encrypted cookie placed on your machine.

    Reviewing your personal information.

    In some cases, you can review and correct personal information provided through our websites by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information collected via our websites or ask Tridium to stop using it by completing our Contact Us form. We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or e-mail address.

    International transfers of personal information.

    Personal information collected on our websites may be stored and processed in the United States or any other country in which Tridium or its affiliates, subsidiaries or agents maintain facilities. By using our websites, you consent to any such transfer of information outside of your country.

    Children’s information.

    Tridium does not knowingly collect information from children and does not target its websites that collect information to children.

    Links to other sites.

    Our websites may contain links to other sites such as Tridium distributors and sales affiliates, professional and government organizations, and publications. We also may link to third-party providers that host, maintain and operate on-line training curricula. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.

    Enforcement of this privacy statement.

    It you have questions regarding this statement or our handling of your personal information, please Contact Us. We will promptly address your concern and strive to reach a satisfactory resolution.

    Changes to this privacy statement.

    Tridium may occasionally update this privacy statement. When we do, we will revise the “last updated” date at the top and bottom of the privacy statement. We will obtain your opt-in consent for any updates to this privacy statement that materially expand the sharing or use of your personal information in ways not disclosed in this privacy statement at the time of collection.